Systems / Help Desk

Description

Job Summary: IMJ Media is seeking a Systems / Help Desk professional to handle complex incidents, provide infrastructure support, and deliver executive-level user support—with emphasis on networks, servers, and Microsoft 365. Key Highlights: 1. Comprehensive user support and infrastructure deployment 2. Advanced administration of Microsoft 365, including security and permissions 3. Network, server (Windows, Linux, virtualization), and IP telephony management **IMJ Media** is seeking a **Systems / Help Desk**: **Responsibilities:** * Handle complex incidents, remote and on-site support, infrastructure deployment, and executive-level user support. * Networks (VLANs, switches, firewalls, Ubiquiti/Dream Machine) * Servers (Windows Server, Linux, virtualization) * IP telephony (FreePBX, Grandstream) * Hardware and network diagnostics * Remote management tools and VPN * Administration of the Microsoft 365 admin center (Entra ID, Teams, SharePoint). * Security and advanced permission administration and infrastructure management in Microsoft 365\. **Requirements:** * Knowledge of Quality Management Systems * ITIL knowledge * Proficiency in macOS and Windows troubleshooting **We Offer:** * Work schedule: Monday to Friday, 9:00 am to 6:00 pm * Monthly salary range: $16,000 to $17,500 MXN, net pay. * Statutory benefits **Work Location**: Av Pablo Neruda 2759\-Interior 1\-A, Providencia Cuarta Sección, 44639 Guadalajara, Jal. Employment Type: Full-time Salary: $16,000\.00 \- $17,500\.00 per month Benefits: * Savings fund Application Question(s): * What is your expected monthly compensation? Education: * Completed bachelor’s degree (Mandatory) Experience: * Systems: 3 years (Mandatory) * Networks, servers, and telephony: 3 years (Mandatory) * Microsoft 365 admin center administration: 2 years (Mandatory) * Microsoft 365 security: 2 years (Mandatory) Workplace: On-site employment