Commercial Assistant

Description

Position Summary: We are seeking an organized and empathetic Customer Service Advisor to manage Club Banana Bread's active customer portfolio, ensuring a positive experience with every order and maintaining long-term business relationships. Key Responsibilities: 1. Active customer portfolio management and follow-up 2. Incident or return handling and resolution 3. Coordination with production and sales teams We seek an organized, empathetic individual with excellent service attitude to provide customer support and follow-up for our active **Club Banana Bread** customers. This position is critical to ensuring a positive experience with every order, tracking incidents, and maintaining long-term business relationships. If you enjoy problem-solving, follow-up, and maintaining consistent contact with customers, this role may be right for you. Responsibilities * Management and follow-up of active customer portfolio. * Order placement via phone call or message. * Incident or return handling and resolution. * Follow-up and control of outstanding payments. * Preparation of weekly reports (orders, incidents, collections). * Support and onboarding of new customers. * Sending order reminders according to purchase frequency. * Coordination with production and sales teams to ensure accurate deliveries. Candidate Profile * Excellent service attitude. * Strong verbal and written communication skills. * Organizational and timely follow-up abilities. * Ability to resolve customer-related situations effectively. * Basic proficiency with digital tools (WhatsApp Business, Google Sheets, email). * Prior experience in customer service, sales, or commercial follow-up (preferred). Employment Type: Full-time Salary: $10,000\.00 per month Benefits: * Complimentary beverages * Option for indefinite-term contract * Company-provided mobile phone Work Location: On-site employment