database analyst

Description

Job Summary: UVM is seeking a Database Analyst to administer, maintain, and optimize databases, generate reports, and support decision-making. Key Highlights: 1. Database administration and optimization 2. Information extraction for decision-making 3. Analysis of patterns and trends in data The Universidad del Valle de Mexico invites you to join its team as: DATABASE ANALYST We are looking for an organized individual with numerical aptitude, financial knowledge, and administrative skills. Functions and Responsibilities: - Administer and maintain databases, including creation, modification, and deletion of data, as well as user and permission management. - Ensure databases operate efficiently by optimizing performance and data access speed. - Extract relevant information from databases to support business decision-making, generating reports and visualizations. - Executive presentations - Ability to analyze data, identify patterns and trends, and draw relevant conclusions. - Monitoring of key metrics such as: • Service Level (SL) • Average Handling Time (AHT) • Call abandonment rate • Agent occupancy • Reconciliation of records in databases • Connection times • Generation of reports and performance analysis of advisors -Requirements: - Experience with database management systems - Advanced Excel proficiency - Understanding of statistical concepts and quantitative analysis methods. - Ability to uncover patterns and trends in large datasets. - Minimum 2 years of database management experience - Completed bachelor's degree in Information Systems or related engineering field (CERTIFICATE required). - Call center experience (minimum 1 year in reporting operations). Technical Knowledge • Excel proficiency (intermediate–advanced: pivot tables, formulas). • Call center systems (Genesys, inConcert). • Contact center operational metrics. • Real-time dashboard interpretation. • Performance indicators (KPIs for this role) Benefits • Salary: $15,670.00 • Benefits exceeding statutory requirements • Academic scholarships • Life insurance • Major medical expense insurance • Grocery vouchers • Savings fund • Savings account • Year-end bonus (aguinaldo) • Vacation time • Direct employment contract with the University Address: Blvd. Calacoaya 7, La Ermita, 52970 Cdad. López Mateos, Méx. Atizapan Working hours: Monday–Friday, 08:00 AM to 5:00 PM Saturday: HO 08:00 AM to 1:00 PM Universidad del Valle de México S.C. is responsible for the use and protection of personal data. Your personal data will be used for registration in our database and for the various purposes outlined in our comprehensive privacy notice; therefore, by participating in the referenced selection process, you consent to such processing. -Requirements- Minimum education: Higher education – Bachelor's degree 2 years of experience Age: between 30 and 45 years Keywords: analyst, data