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We are looking for a Level 1 NOC Network Monitoring and Support Analyst with experience across diverse equipment including: Cisco, SonicWall, Fortinet, Aruba, Ruckus, and network monitoring.\n\n **About Our Value Proposition**\n\n \n\n* Access to certifications and training courses from brands such as Cisco, Fortinet, Aruba, etc.\n* Excellent work environment and real medium- and long-term career development.\n* Operational freedom to manage your time and achieve a professional–personal balance.\n\n **About Our Value Proposition**\n\n \n\nAn excellent work environment, medium- and long-term development, plus extensive training and hands-on experience—we offer:\n\n* **Starting salary**: MXN 16,000 net per month plus a monthly bonus of MXN 1,500 (direct contract), statutory benefits, and extensive training.\n* **Working hours**: Monday through Sunday, 9:00 a.m. to 6:00 p.m. (rotating shifts: 9 a.m.–6 p.m., 10 a.m.–7 p.m., 11 a.m.–8 p.m., 12 p.m.–9 p.m.)\n* **Work location**: Juárez neighborhood, Mexico City\n\n **What We Are Looking For?**\n\n \n\n* Minimum 1–2 years of experience as: Network Engineer, Network Consultant, Network Analyst, Security Analyst, Network and Security Consultant, Network Help Desk, Network and Security Service Desk, NOC Engineer, NOC Consultant, NOC/SOC Analyst, Infrastructure Analyst.\n* Availability to support clients and incidents, service-oriented mindset. First-level support.\n* On-site first-level technical network support, prior NOC experience required.\n* Adherence to service-level agreements (SLAs), critical-to-quality (CTQ) metrics, and service reporting (KPI dashboards).\n* Familiarity with ticketing systems, incident monitoring solutions, and help desk or technical support platforms such as: Tivoli, System Center, Zendesk, WhatsApp Gold, etc.\n* 1–2 years of experience monitoring network platforms—LAN, WLAN, WAN—via SNMP or ICMP, e.g., Datadog, Nagios, SolarWinds, LogicMonitor, PRTG, Zabbix, etc.\n* 1–2 years of experience configuring network equipment such as: Access Points, Routers (Catalyst, Meraki, etc.), Switches, Wireless devices, and controllers from vendors including Cisco, SonicWall, Fortinet, Aruba, and Ruckus.\n* 1 year of experience in Routing (troubleshooting, diagnostics, OSPF, BGP), Switching (STP, VLANs, DHCP, issues), and Wireless (controllers, WPA authentication, autonomous apps, issues).\n* Basic knowledge of 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Our people are our greatest asset. We are certified as a Great Place to Work. At DHL, you’ll find a culture that embraces diversity and collaboration; leverages your strengths; and builds trust through our values of respect and results. A world driven by logistics. 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