Job Summary: We are seeking a Technical Support professional with experience in end-user support and incident diagnosis in corporate environments to join our team. Key Highlights: 1. End-user technical support for devices and operating systems 2. Incident diagnosis and resolution on Windows and/or macOS 3. User and access management for corporate resources We are a 100% Mexican company with extensive experience in the technology sector, specializing in infrastructure, networking, servers, cybersecurity, and technical support solutions. We are currently looking to add a Technical Support professional with experience in end-user support and incident diagnosis in corporate environments to our team. Work Location: Vallejo Industrial Zone, CDMX (a few blocks from Norte 45 Metro/Metrobús station) Working Hours: Monday to Friday, 8:30 AM to 6:30 PM Modality: 100% on-site · PRIMARY RESPONSIBILITIES Provide technical support to end-users for computing devices and operating systems. Diagnose and resolve incidents on Windows and/or macOS. Install, configure, and update operating systems and corporate software. Manage users, permissions, and access to corporate resources. Provide basic technological infrastructure support (networks, cabling, connectivity, access points, modems, etc.). Handle and track service tickets via ServiceNow or other service desk tools. Document incidents, resolutions, and technical procedures. Assist in device configuration according to corporate security policies. PROFILE Bachelor’s degree or Engineering in Information Technology, Computer Systems, Computer Science, or related field. (Degree certificate and professional license are mandatory.) 2 years of experience in end-user technical support within corporate environments. Knowledge of Windows, basic networking, and support tools. Proficiency in Office 365. Technical English for understanding manuals and documentation (proficiency level will be validated during the hiring process). Organized profile with strong sense of urgency, attention to detail, and service orientation. · WHAT WE OFFER Monthly net salary: $18,000 Statutory benefits from day one. Accidental death insurance. B Health Card offering exclusive benefits and discounts. Access to on-site gym and playroom. Job stability and career development within the technology area. · Apply now and become part of our team. We’d love to meet you! *During our recruitment, hiring, or promotion processes, discrimination based on race, color, age, gender, sexual orientation/preference, ethnicity, disability, religion, political or union affiliation, national origin, marital status, gender identity, social condition, health condition, immigration status, or opinions is strictly prohibited.* *Requesting medical certificates for: a) Non-pregnancy, or b) Human Immunodeficiency Virus (HIV), as a requirement for participation in any employment entry, retention, or promotion process is strictly prohibited.* -Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Keywords: support, support, soporte, technologist, technician, tech, technician, technology, tecnologia, technologist