Job Summary: We are seeking a Field Technical Support professional with experience in diagnosis, repair, and installation of computer equipment and infrastructure management, for an international agile digital consulting group. Key Highlights: 1. Part of an international agile digital consulting group. 2. We promote flexible professional career paths and local innovation. 3. Top Employer certification for talent management and professional development. **Position: Field Technical Support** **Department:** Support **About Inetum** Inetum is an international agile digital consulting group. In the post-digital transformation era, our purpose is to enable each of the more than 27,000 people on our team to continuously renew themselves. With a presence in 19 countries, we promote flexible professional career paths, local innovation, and a healthy work-life balance. Additionally, Inetum has been recognized as a **Top Employer**, a certification that validates our commitment to employee well-being, professional development, and excellence in talent management. **Job Description** We are looking for a candidate with experience in Technical Support. **Responsibilities:** * Diagnose and repair computer equipment, printers, multifunction devices, monitors, mice, keyboards, desktops, and laptops. * Load Windows 10 and Windows 11 images onto computer equipment and all-in-one (AIO) devices. * Document failures, diagnoses, and solutions. * Resolve service tickets related to IT computer equipment. * Report attendance. * Report and verify expenses. * Request spare parts and components. * Comply with service-level agreements (SLAs). * Return spare parts and components. * Install and manage backup equipment. * Areas of Experience: Technical support and infrastructure. **Requirements** If formal education is not held, equivalent experience in Technical Support will be considered, including knowledge of: One year of experience in Technical Support for computer equipment: * Loading operating system images onto computer equipment and AIO devices. * Hard drive sanitization (Blancco). * Diagnosis and repair of equipment: Lexmark and Plustek printers, biometric devices, PIN pads, Mac, laptop, desktop, monitor, keyboards, etc. * Knowledge of structured cabling (copper, Category 6 and above). * Replacement of wall plates (rosetas), jacks, RJ45 connectors, and cable installation. * Required technologies: Proficiency in operating systems, installation, and configuration. * Knowledge of tools used for node testing and cable termination (punch-down). * Academic Qualification: Degree in Systems Engineering or related field. **What We Offer** * Top Employer certification for our talent management practices. * Continuous training programs and certifications. * Access to learning and professional development platforms. * A culture of innovation and collaboration. * Physical and emotional wellness programs. **Commitment to Equality** At Inetum, we foster an inclusive and equitable workplace. All candidates will be considered without distinction based on gender, identity, sexual orientation, age, ethnic origin, disability, or any other condition. Hiring decisions are based exclusively on skills, competencies, and values aligned with our organizational culture. Employment Type: Full-time Salary: $13,282.00 per month Benefits: * Life insurance Work Location: On-site employment