Job Summary: We are seeking a proactive and organized IT Assistant to provide technical support, monitor infrastructure, and resolve incidents in a dynamic environment. Key Highlights: 1. Opportunity for growth in a dynamic technological environment. 2. Key role in technical support, monitoring, and incident resolution. 3. Working with management tools and a focus on processes. ### **Join our team as an IT Assistant!** Grupo Rullan SA de CV \| IT Department Are you passionate about technology and problem-solving? We are looking for someone proactive, organized, and eager to grow in a dynamic environment. ### **What will you do?** * Provide technical support and track tickets * Monitor the technology infrastructure * Resolve critical incidents (network, systems, equipment) * Perform preventive and corrective maintenance * Ensure adherence to timelines and priorities * Work with management tools such as Monday ### **What are we looking for in you?** * 1–2 years of experience in technical support or help desk * Basic knowledge of IT infrastructure * Experience in documentation, escalation, and branch support * Proactive, organized, and results-oriented attitude * Willingness to travel ### **Your key skills** ✔ Clear communication ✔ Working under pressure ✔ Problem solving ✔ Organization and follow-up ✔ Process orientation ### **NOTE: All recruitment processes at Grupo Rullan are FREE