Job Summary: We are seeking a Junior Technical Support Engineer to handle and resolve incidents, maintain systems, and participate in continuous improvement. Key Responsibilities: 1. Attention and registration of incidents, requirements, and requests 2. Technical problem diagnosis and resolution 3. Participation in technology upgrade projects and continuous improvement A cybersecurity company is looking for a **Junior Technical Support Engineer**. **Requirements:** * Handle and register incidents, requirements, and requests via the help desk or ticketing system. * Diagnose and resolve issues related to computers, networks, operating systems, printers, and other devices. * Install, configure, and maintain software and hardware (Windows, Office, antivirus, etc.). * Escalate incidents to Level 2 or Level 3 when necessary. * Document solutions and generate user manuals or internal procedures. * Provide remote or on-site assistance as required. * Participate in technology upgrade projects and continuous improvement initiatives. * Ensure compliance with IT policies and information security standards. **Requirements:** * Technical degree or bachelor’s degree in Systems, Computer Science, Telecommunications, or related field (completed or in progress). * Minimum 1–2 years of experience in technical support or help desk roles. * Knowledge of Windows and/or Mac operating systems. * Basic networking knowledge (IP, DHCP, DNS, VPN). * Proficiency in remote desktop tools and ticketing systems. **We Offer:** * Full statutory benefits from day one * Grocery vouchers * 10% Savings Fund * Life insurance * Major Medical Expense Insurance (applicable only to the employee) * Initial 3-month contract, followed by an evaluation upon completion * Indefinite-term contract recognizing seniority * Corporate agreements and benefits plan through MINU Employment Type: Indefinite-term Salary: $14,000.00 – $15,000.00 per month Experience: * Technical Support: 2 years (Mandatory) Work Location: On-site employment