*This job posting comes from the Talenteca.com job board* ### **Job opening for Talento Hábil in Zapopan, Jalisco** **Technical Support Supervisor Contact Center (Hybrid)** ---------------------------------------------------------- *Guadalajara, Jalisco* \| *$15,000 net + monthly bonuses up to $1,500* ### **About Us** We are a Mexican company dedicated to **electronic design and development of IT solutions**. We are passionate about technological innovation and customer service, and we are looking for a **Technical Support Supervisor** who will lead our support agents with energy, empathy, and an operational focus. ### **Your Mission** To supervise, guide, and develop the technical support team, ensuring efficient and timely customer service. You will be a key player in maintaining the operational continuity of our products and guaranteeing compliance with performance indicators, processes, and service quality. ### **Your Day-to-Day Responsibilities** * Monitor team performance, metrics, and efficiency. * Prepare periodic reports and implement improvement actions. * Coordinate customer service platforms (chat, email, and calls). * Handle customer and supplier requests and complaints. * Train staff on processes, systems, and tools. * Resolve operational or performance issues. * Collaborate with the area coordinator on strategies and continuous improvements. ### **Requirements** * Partial, ongoing, or completed bachelor's degree. * Minimum of **1 year of verifiable experience as a call center or technical support supervisor**. * Technical knowledge in **software, hardware, operating systems, and databases**. * Proficiency in **GSuite** and preferably **Zendesk** or similar ticketing systems. * Availability to work 8-hour shifts within operating hours (7:00 AM to 11:00 PM). + *Shifts after 6:00 PM and weekends are conducted from home.* * Experience in personnel management, attendance tracking, report analysis, and incident follow-up. ### **Benefits** * Base salary **$15,000 net + performance bonuses up to $1,500 per month**. * Statutory benefits from day one. * Hybrid work model. * **2 days off per week.** * Tuition assistance (starting at the 6th month if you are studying). * Professional growth plan within the IT and support areas. ### ***If you are passionate about leadership, enjoy solving technical challenges, and are looking for a stable company where your ideas matter, this opportunity is for you.*** **Desired Education Level:** Higher education - incomplete **Desired Experience Level:** Mid-Level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * customer service * problem solving * communication *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6913b6095b00003600935b3c&source=indeed*