*This vacancy comes from the job board Talenteca.com* ### **Vacancy for the company Talento Hábil in Zapopan, Jalisco** **Technical Service and Customer Support Coordinator (Hybrid Scheme)** --------------------------------------------------------------------------- **Guadalajara, Jalisco \| $15,000 net + monthly incentives up to $1,500** ### **Who we are** We are a Mexican company specialized in electronic engineering and technological solutions. We are known for providing excellent service and are currently hiring a **Technical Support Coordinator** to lead our support agents team, maintain stable operations, and ensure a positive experience for our users. ### **Position objective** To lead and support the technical support team to ensure appropriate response times, achievement of metrics, and quality in every interaction. The person will be responsible for coordinating support channels and ensuring smooth operations within the department. ### **Main responsibilities** * Supervise support staff activities and monitor their performance. * Analyze operational metrics and prepare periodic reports. * Manage support channels: chat, email, and phone calls. * Resolve escalated cases, technical inquiries, and critical customer situations. * Provide feedback, training, and coaching to the team. * Propose improvements in processes and customer service methods. * Collaborate with the department to maintain efficient and updated workflows. ### **Essential requirements** * Technical or professional degree (incomplete, ongoing, or completed). * Minimum of 1 year of experience leading teams in call centers or technical support. * Knowledge of hardware, software, operating systems, and databases. * Proficiency with GSuite; experience with Zendesk or similar platforms is desirable. * Availability to work 8 hours within operating hours (7:00 AM to 11:00 PM). * Shifts after 6:00 PM and weekends are performed from home. * Leadership skills, attendance management, report analysis, and operational follow-up. ### **What we offer** * Monthly salary of **$15,000 net**. * **Monthly performance bonuses of up to $1,500**. * Statutory benefits from day one. * Hybrid work scheme. * Two days off per week. * Educational assistance starting from the sixth month (if you are studying). * Real growth opportunities within the IT and support departments. **Desired education level:** Higher education \- graduated **Desired experience level:** Intermediate Level **Departmental function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * customer service * Communication * Problem solving *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=6926414638000035004823b4\&source\=indeed*