Logistics and Operations City: JALISCO Publication Date: Dec 12, 2025 Schedule: 9 a.m. to 6 p.m. Description: OPERATIONS SUPERVISOR 'A' Role: OPERATIONS SUPERVISOR 'A' General Purpose Supervise and control operational processes and cycles by managing human, material, and technical resources in accordance with the company’s standards and policies, ensuring that all domestic and international shipments are routed, sorted, dispatched, and delivered to their destinations to meet established service guarantees with customers. Key Results **Variables** **Metric** **Responsibility** **(Amount in $)** Manual Entry Average number of items 0% of items Service Guarantee Compliance % of Compliance 95% Compliance Vehicle Accidents % of accidents 0% Lost/Pending Items % of Items 0% Cost per Shipment % of Compliance $13.42 Main Functions 1. Supervise personnel in weighing, sorting, routing, and applying routing labels to each shipment. 2. Supervise that necessary equipment and tools for daily operations are available. 3. Supervise, control, and direct operational personnel under supervision. 4. Develop training and professional development for personnel under supervision. 5. Determine pre-alerts issued to distribution centers, indicating the volume of cargo arriving at each location. 6. Prepare and deliver return indicators to the Shipment Control department. 7. Implement contingency plans. Decision-Making Authority * Regarding disciplinary actions and terminations of unionized employees (under supervision). * Routing plans. Internal Relationships 1. Telemarketing 2. Sales Advisor 3. Points of Sale (POS) 4. Labor Relations 5. Human Resources 6. Training 7. Location Services 8. Asset Security External Relationships * Customers Work Tools Education Education Level: University degree. Industrial Engineering, Transportation, or Business Administration. Knowledge Profile Language: Basic English. Microsoft Office: Intermediate. Data analysis for vehicle control, loading criteria, and shipping documentation. Experience Profile Logistics: 4 years. Transportation within courier and package delivery companies. Management of operational and unionized personnel. Warehouse management, fleet management, and local delivery route design. Competencies * Click Enter to display the description of Safety and Well-being Safety and Well-being * Click Enter to display the description of Results Orientation Results Orientation * Click Enter to display the description of Teamwork Teamwork * Click Enter to display the description of Creativity and Openness to Change Creativity and Openness to Change * Click Enter to display the description of Customer Service Customer Service * Click Enter to display the description of Business Vision Business Vision