Technical Support and Infrastructure Leader

Description

Are you interested in leading network and telecommunications infrastructure within a solid corporate environment? This is your opportunity to join a strategic position where you can coordinate, optimize, and secure network operations, as well as lead the technical team. **Position Objective:** Coordinate daily network and telecommunications operations, ensuring service availability, security, and performance, as well as proper supervision of the technical team and vendor relations. **Requirements:** Completed bachelor's degree (Engineering or related field). **Minimum 3 years of experience in:** Network and telecommunications administration and support. Technical team coordination. IP telephony. LAN/WAN networks, VPN, and enterprise wireless networks. **Technical knowledge in:** Switch, router, and firewall configuration. Network and telecommunications security. Network monitoring and management tools. Videoconferencing and CCTV. Windows Server, Linux, and macOS operating systems. Microsoft 365 and collaborative tools. ISO 9001 Quality Management System knowledge is desirable. **Key Responsibilities:** Coordinate daily network and telecommunications operations. Supervise and provide technical support to Network Analysts and Assistants. Respond to and escalate critical connectivity and communications incidents. Monitor network performance and ensure service availability. Implement and validate intermediate-level network configurations. Ensure proper documentation of incidents and changes. Participate in technology improvement, expansion, and upgrade projects. Coordinate technical vendors according to established guidelines. **Schedule:** Monday to Friday 8:30 a.m. to 5:30 p.m. **We Offer:** Life insurance Attendance and punctuality bonus Grocery vouchers Savings fund Apply through OCC Mundial and continue advancing your career in networks and telecommunications.