**Job Profile:** Customer Service and Digital Sales for a Hair Transplant Company. **Location:** Naciones Unidas, Jardines Universidad, Zapopan, Jalisco. **Department:** Sales **Requirements:** * **Education:** Bachelor's degree in Communications, Marketing, Business Administration or related fields. * **Required Experience:** Minimum of 1 year in customer service roles via WhatsApp and social media. Previous experience managing business messaging tools, CRM systems, or digital service platforms will be highly valued. * **Age:** Over 25 years old * **Work Mode:** On-site **Working Hours:** * Monday to Friday from 9:00 A.M. to 6:00 P.M. * Saturdays from 9:00 A.M. to 2:00 P.M. **Salary:** * 15,000 MXN net base salary per month, plus commissions. **Job Responsibilities:** **Post-visit Follow-up:** * Provide continuous follow-up to clients after their first visit until the sale is closed, ensuring personalized and timely service. **Quotations:** * Prepare, send, and monitor quotations, ensuring prompt responses and consistent follow-up on every request. **Patient Surveys:** * Administer customer satisfaction surveys to patients/clients to evaluate and improve the quality of medical services and branch performance. **Data Recording and Management:** * Create and maintain post-sale follow-up reports to identify opportunities for improving customer service. * Record, analyze, and interpret customer satisfaction surveys with a focus on measuring service quality and consumer perception. * Monitor product sales (e.g., pills) and analyze consumption trends to support commercial decision-making. * Assist in data systematization and preparation of managerial reports aimed at continuous improvement of the customer experience. * Record sales and evaluations, consolidating key information for tracking performance indicators. * Support the sales team as needed. **English Language Proficiency:** * Effective written and spoken English communication skills to serve international clients, ensuring a smooth and professional experience. **Required Skills for the Position:** * Organizational skills and attention to detail. * Ability to work under defined deadlines. * Negotiation and problem-solving skills. * Proactive attitude. * Teamwork and excellent communication. * Proficiency in digital tools and office software (Excel, email, WhatsApp Business, social media). * Customer orientation (empathy, friendliness, and focus on patient experience). * Multitasking and prioritization abilities. * Time management and autonomy. * Stress tolerance and adaptability. * Strong writing and spelling skills. * Discretion and handling of confidential information. * Intermediate to advanced level of English (written and spoken). **Working Conditions:** * Statutory benefits (IMSS, vacation days, Christmas bonus). * Paid training. * Payment: Biweekly payroll. Job type: Full-time Salary: $15,000.00 - $25,000.00 per month Application Questions: * If we asked your previous supervisor about your most outstanding qualities, what would they be? * If we asked your previous supervisor about areas you could improve, what would they mention? * As part of the recruitment process, we will request a call with your former supervisor. Would you agree to this? * What aspects did you enjoy the most in your previous job? * What aspects did you not enjoy in your previous job? * Briefly explain why you would like to work with us: Education: * Completed Bachelor's degree (Desirable) Experience: * Sales: 1 year (Desirable) Work Location: On-site job