Customer Experience Manager (Automotive)

Description

Position Summary: We are seeking a Customer Experience Manager to ensure customer satisfaction, post-sales follow-up, and continuous service improvement at an automotive dealership. Key Highlights: 1. Customer service and after-sales experience in the automotive sector 2. Team coordination and supervision of service processes An automotive dealership is looking for a **Customer Experience Manager**, focused on customer service, post-sales follow-up, and continuous service improvement. **Requirements:** * Completed bachelor's degree (Marketing preferred) * Minimum 2 years of experience in customer service and after-sales in the automotive sector * Proficiency in Microsoft Office suite and CRM systems * Experience in team coordination **Responsibilities:** * Ensure a positive customer experience prior to vehicle delivery * Post-sales follow-up and personalized service * Preparation of management and satisfaction reports * Team coordination (supervising 5 people) * Supervision of service and hospitality processes **We Offer:** * Statutory benefits from day one (enhanced benefits starting from the 4th month) * Direct employment contract * Bi-weekly salary payments * Work tools (laptop and mobile phone) **Working Hours:** * Monday to Friday, 9:00 AM to 7:30 PM * Saturdays, 9:00 AM to 2:00 PM **Work Location:** * Av. Vallarta, Zapopan Employment Type: Indefinite-term position Salary: $12,000.00 - $30,000.00 per month Work Mode: On-site employment