Customer Support and Service Analyst

Description

Position Summary: We are seeking a Customer Support and Service Analyst to monitor operational metrics, manage reports, and provide user support and service. Key Highlights: 1. Results-oriented, analytical, and committed to continuous improvement 2. Self-management and follow-up capability 3. Continuous training An international business organization is looking for talent to fill the role of: Customer Support and Service Analyst Your profile should include:  Completed Bachelor's degree in Administration, Law, or related field.  Minimum 2 years of experience in operational support and customer service, preferably in: Call Centers, gyms, condominiums, etc.  Proficiency in Excel and digital platforms handling data  Excellent organizational and communication skills  Self-management and follow-up capability · Responsibilities: Monitor and analyze operational metrics Follow up with leadership teams Manage reports and digital platforms Provide user support and service Update and reconcile information in the system · Ideal for profiles oriented toward results, analysis, and continuous improvement. · Location: Zapopan, Jalisco – near Expo Guadalajara  Monday to Friday, 9:00 AM to 6:00 PM, with flexibility to attend on Saturdays as needed for month-end closings  Salary: $20,000 gross + Statutory Benefits Continuous training. -Requirements- Minimum education: Higher education – Bachelor's degree 2 years of experience Keywords: analyst, care, support, apoyo, soporte