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Job Summary: In this role, you will be the first point of contact at the branch, identifying customer needs to offer solutions, promoting digital products, and ensuring service quality. Key Highlights: 1. Guide customers on mobile banking operations and digital products. 2. Contribute to service quality and the unique BBVA experience. 3. Professional development and growth in a diverse and inclusive environment. We have 60 years of history providing financial services in over 30 countries and serving 76 million customers worldwide. We are leaders in the digital transformation of banking in Mexico and serve over 19 million customers. Our people’s talent makes us the strongest financial institution in the country. That is why we continuously seek talented individuals like you to join our team. We are proud to be a company where diversity, inclusion, and equal opportunity prevail—regardless of employees’ origin or personal circumstances. Join us and experience the UNIQUE BBVA EXPERIENCE. Legal Requirements If the position you are applying for is located outside the country where you currently reside, you may require an appropriate visa and/or work permit and/or residence permit, as well as compliance with any other requirements mandated by applicable labor, immigration, or local professional regulations governing performance of the role in that country. Should you become the final candidate, BBVA may assist you in processing the relevant permit/visa, provided that if, for any reason, (i.) the corresponding visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by applicable labor, immigration, or local professional regulations are not met, you will unfortunately be disqualified from the position. Additionally, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate this when applying for the position. With you, our customers’ experience begins. You will be the first point of contact within the BBVA branch, discovering their needs to provide appropriate solutions, promoting the acquisition and use of our products and services through digital channels, and contributing to service quality at BBVA. **Profile** ---------- * High school diploma or equivalent. A bachelor’s degree in economics or business administration is desirable. * Passion for customer service. * Experience and enthusiasm for sales. * Proficiency in mobile applications and openness to learning new technologies. **Responsibilities** --------------- * Guide customers on banking operations they can perform with BBVA using their mobile devices. * Promote and advise customers on subscribing to our products and services via digital channels. **Benefits** -------------- * 60 days of year-end bonus, 15 vacation days, and vacation premium exceeding statutory requirements * Cultural and sports activities * Agreements and promotions at over 15,000 establishments and online sites * Training and development through online courses, BBVA University, and BBVA Language Center * Sales incentives up to one month’s salary * Career plan based on your personal development and performance * Private retirement plan, in addition to social security, with employer contributions * Major Medical Expense Insurance and health campaigns * Preferential-rate loans * Life insurance covering 40 months of salary in case of natural death * Annual bonus equivalent to one month’s salary * Uniforms \#IndBBVA22
