Collections Analyst

Description

Position Summary: The Collections Analyst manages and recovers the company's customer receivables, ensuring cash flow through reconciliation and assertive communication to meet recovery targets. Key Highlights: 1. Manage and recover customer receivables 2. Assertive communication and negotiation with customers 3. Focus on achieving recovery targets General Job Description The Collections Analyst is responsible for managing, monitoring, and recovering the company's customer receivables. Their primary objective is to ensure cash flow through effective reconciliation, assertive communication with customers, and timely achievement of established recovery targets. General Information · **Monthly Salary:** $15,000 \- $18,000 net (based on qualifications). · Working Hours: o Monday to Thursday: 9:00 a.m. to 6:30 p.m. o Friday: 9:00 a.m. to 3:00 p.m. · **Work Modality:** 100% in-person. Profile Requirements · **Education:** Completed bachelor's degree in Administration, Accounting, Finance, or a related field. · **Experience:** Minimum **2 to 3 years** in collections management (preferably corporate or commercial collections). · Technical Skills: o Intermediate Excel proficiency (pivot tables, basic/intermediate formulas). o Experience with ERP systems or billing/collections software. o Basic knowledge of electronic invoicing and credit notes. Main Functions and Responsibilities 1\. **Receivables Management:** Continuous monitoring of accounts receivable and prioritization of collection efforts. 2\. **Customer Contact:** Conducting phone calls, sending emails, and issuing account statements for reconciliation and payment reminders. 3\. **Bank Reconciliation:** Identifying and applying received payments in the corresponding system. 4\. **Negotiation and Agreements:** Establishing payment commitments with delinquent customers and closely tracking fulfillment of those commitments. 5\. **Reporting:** Preparing weekly and monthly reports on receivables status, aging of balances, and recovery projections. 6\. **Clarifications:** Resolving customer inquiries regarding invoices, charges, or outstanding balances in coordination with the sales or billing department. Key Competencies · **Negotiation and Persuasion:** Ability to reach firm agreements while maintaining excellent customer relationships. · **Assertive Communication:** Skill to express oneself clearly, firmly, and respectfully, both verbally and in writing. · **Results Orientation:** Focus on achieving monthly receivables recovery targets. · **Organization and Attention to Detail:** Rigor in data entry, payment application, and balance tracking. · **Frustration Tolerance:** Ability to handle complex situations or difficult customers professionally. Salary: $15,000\.00 \- $18,000\.00 per month Work Location: In-person employment