Job Summary: We are seeking a proactive, team-oriented Technical Support professional to identify and resolve hardware and software issues, as well as provide remote and on-site assistance. Key Highlights: 1. Certified company by "Great Place to Work" in the automotive market. 2. Opportunity to develop communication and proactive skills. 3. Key role in incident management and IT systems maintenance. **Company with 70 years of experience in the automotive market, certified by “Great Place to Work”.** **ZAPATA CAMIONES OCCIDENTE** **Hiring:** **TECHNICAL SUPPORT** **Requirements:** **\-Age:** over 25 years old. **\-Education:** technical degree and/or bachelor’s degree. **\-Location:** Zapopan, San Juan de Ocotlán. **\-Experience:** Technical support. **\-Willingness to travel:** Occasional. **Skills / Competencies:** · Communication. · Honesty. · Proactivity. · Teamwork. **Main Responsibilities:** \- Receiving requests via chat, phone, or ticket. \- Identifying hardware and software issues. \- Password reset. \- VPN connection. \- Printer configuration. \- Email account setup. \- Software installation. \- Escalation of tickets to Level 2 and Level 3. \- Backups. \- Formatting and preparing computer equipment. **We value your talent and effort; we offer an attractive salary.** **Statutory Benefits:** * Social security. * Vacation days. **Additional Benefits:** * Life insurance. * Vacation bonus: 30%. * Major medical expense reimbursement program. * Savings fund. * Savings box. * 30-day Christmas bonus (aguinaldo). * Maternity and bereavement assistance. * Cafeteria service. * Profit sharing. * Uniforms. **Work Schedule:** Monday to Friday, 9:00 a.m. to 6:00 p.m.; Saturday, 9:00 a.m. to 2:00 p.m. Tel. 3311\-94\-69\-52 Job Type: Full-time, Indefinite-term contract. Salary: $16,000\.00 \- $16,001\.00 per month. Benefits: * Study support. * Savings box. * Life insurance. * Free uniforms. Work Location: On-site employment