IT Support - Call Center

Description

Job Summary: We are seeking an IT Support professional to provide assistance and diagnosis, manage incidents, and resolve technical issues related to hardware, software, and connectivity. Key Highlights: 1. First-level technical support via telephone and remote access 2. Resolution of hardware failures and software configuration issues 3. Diagnosis and correction of network and internet problems Job Description: IT Support. Requirements: Remote and on-site support. Ticket management tools. Email handling skills. High school diploma or technical degree in computer systems. Minimum 6 months of experience in a similar position. Work schedule: 6 days per week, rotating day off (Saturday, Sunday, or Monday). Available Shift: 13:00 to 21:00 hrs. Responsibilities: Assistance and Diagnosis: Provide first-level technical support via telephone and remote connection tools. Incident Management: Register, categorize, and track tickets on the ticketing platform and via email. Technical Resolution: Resolve hardware failures (CPUs, multifunction devices, thermal printers) and software/application configuration issues. Connectivity Support: Diagnose and resolve network, internet, and communication issues. Escalation Management: Route complex incidents to second-level support teams following the established workflow. We Offer: Workplace located in Montemorelos, very close to Plaza del Sol. Statutory benefits. Grocery vouchers. Savings fund. Membership package including (accidental death life insurance, multiple assistance services, discounts on medical examinations, ambulance service).\r\n-Requirements- Minimum Education: Upper secondary education - Technological High School Less than 1 year of experience Age: between 19 and 48 years Keywords: support, support, support, technologies, the, information, it, callcenter, teleoperator, telephone operator, telephonist, telephone