Collections Assistant - Analyst

Description

Job Summary: We are seeking a professional for accounts receivable management and customer portfolio handling, focused on negotiation, mediation, and account recovery, ensuring customer retention. Key Highlights: 1. Accounts receivable management and customer portfolio handling 2. Negotiation and mediation for payment agreements 3. Target-based work and account recovery Requirements: Age: 20 years or older. Education: Completed or incomplete high school diploma. Experience: At least 1 year of experience in accounts receivable management, customer portfolio handling, and target-based work (mandatory). Intermediate-to-advanced Excel skills. Proficiency with mobile phones and WhatsApp. Teamwork skills. Negotiation skills. Handling objections and mediation. Effective communication. Responsibilities: Follow-up with customers whose first invoice remains unpaid. Verify the reasons for the customer's non-payment. Offer alternatives or solutions enabling the customer to make payment. Handle objections and reach payment agreements. Work toward assigned account recovery targets. Ensure customer retention and continued service usage. We Offer: Base salary. Bonuses for portfolio recovery. Life insurance. Paid training. Statutory benefits. -Requirements- Minimum education: Upper secondary education - Technological High School 1 year of experience Keywords: assistant, helper, auxiliary, aide, collections, payment, collection, analyst