**Smart Bamboo is looking for a:** Continuous Improvement Analyst PREFERRED REQUIREMENTS * Bachelor's degree in Marketing, Business Administration, or Industrial Engineering * Prior experience managing CRM platforms preferred * 2 years of experience in sales and customer service roles * 2 years of experience in process analysis, continuous improvement, change management, training, data analysis, and consulting, preferably in the retail and wholesale industry. * Solid knowledge of continuous improvement methodologies and project management tools MAIN RESPONSIBILITIES * Develop reports and dashboards to monitor process performance and provide recommendations based on results. * Manage properties, forms, workflows, and automations as needed. * Apply assigned methodologies for managing strategic projects designated by the Continuous Improvement Management team, implementing techniques according to the nature of each project. * Monitor and analyze sales performance through report creation and dashboard management. * Conduct periodic training sessions and updates on new CRM functionalities. * Manage CRM integration with company systems. * Contribute to developing a culture of continuous improvement within the organization by promoting best practices and adoption of efficient tools. * Participate in the implementation and follow-up of proposed improvements, ensuring proper execution and measurement of results. WE OFFER * Statutory benefits: IMSS, INFONAVIT * Excellent work environment and growth opportunities * Major medical insurance * Supportive team environment * Monday to Friday work schedule If you believe your profile matches the requirements for this opportunity, we invite you to share your detailed information with us. Please send us your updated resume along with a brief description of your relevant skills and experience. We will be happy to review your information and evaluate your application. Position type: Full-time Salary: $14,900.00 - $15,000.00 per month Benefits: * Major medical insurance Application questions: * Mention which CRM you have used * Briefly explain your experience in continuous improvement * What salary range are you seeking? Work location: On-site