MacStore Technical Support

Description

Job Summary: We are seeking a technician for Apple device repair, responsible for first- and second-level support, customer service, and service follow-up. Key Highlights: 1. Opportunity to obtain Apple Certified Macintosh Technician certification 2. Professional stability and development 3. Commissions for services performed and bonus based on performance indicators **At MacStore, Apple's #1 distributor, we are looking for:** **Computer and telecommunications equipment repair technician for the branch:** **MACSTORE TLAQUEPAQUE** **Profile:** * Completed high school / technical degree. * Minimum 1 year of experience in computer and telecommunications equipment repair. * Passion for customer service and support. * Residency near the work location. **Responsibilities:** * Provide first- and second-level support to Apple users. * Deliver personalized customer service and issue resolution. * Track completed services. * Promote and sell additional services. * Meet performance metrics and indicators. **We Offer:** * Monthly base salary of $9,900.00 MXN (gross). * Apple Certified Macintosh Technician certification. * Benefits and perks exceeding legal requirements. * Monthly food voucher. * Profit-sharing (approximately three months' worth). * Salary increase at the fourth month. * Life insurance. * Savings fund. * Punctuality bonus. * Commissions ranging from 9% to 20% of the total amount for services performed. * Bonus for achieving performance indicators. * 100% IMSS social security contributions. * Direct and indefinite-term employment contract. * Professional stability and development. * Rotating schedule Monday through Sunday with one weekday day off: 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM. If you are interested and meet the profile, apply through this channel and we will contact you shortly.