After-sales Coordinator

$MXN 12,000-30,000/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelBachelor's Degree

Description

We are seeking a Coordinator to lead the hospitality and customer service strategy within our dealership, ensuring high standards of service, brand image, and customer satisfaction aligned with the brand's philosophy. **Responsibilities** * Coordinate and supervise reception, hospitality, and customer service. * Ensure compliance with standards for image, order, and service. * Design and implement Customer Experience strategies. * Monitor satisfaction metrics and propose improvements. * Address and follow up on complaints or special situations. * Present performance reports and action plans. **Requirements** * **Bachelor's degree is mandatory** * Minimum 1 year of experience in hospitality, customer service, or customer experience (automotive or retail preferred). * Experience coordinating work teams. * Strategic mindset and results orientation. * Excellent appearance, communication, and interpersonal skills. * Proficiency in handling metrics and customer satisfaction measurement tools. **Benefits** * Statutory benefits (IMSS, INFONAVIT, AFORE). * Savings fund. * Major Medical Expenses Insurance at preferential rates. * Exclusive medical insurance discounts with Platinum membership. * Agreements and benefits for employees. * Job stability and growth opportunities. * Excellent working environment. * Direct employment and biweekly payment. * Work tools (laptop and mobile phone). **Schedule** * Monday to Friday, 9:00 AM to 7:30 PM. * Saturdays, 9:00 AM to 2:00 PM. **Location: Av. Vallarta, Zapopan** Salary: $12,000\.00 \- $30,000\.00 per month Workplace: On-site employment

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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