Join Totalplay, the Grupo Salinas company with over 14 years in the market, positioned as the leading telecommunications provider and the only one offering 100% fiber-optic service directly to its customers’ homes. **REQUIREMENTS:** 1. Proven experience in a similar role, with emphasis on customer service and problem resolution. 2. Strong persuasion skills; ability to communicate effectively and persuade customers is essential. 3. High frustration tolerance and ability to remain calm under pressure. 4. Proficiency in Microsoft Excel. 5. Availability: Monday–Friday, 9 a.m. to 7 p.m.; Saturday or Sunday, 9 a.m. to 2 p.m. (Sunday remote work). **RESPONSIBILITIES:** 1. Handle and manage customer inquiries, complaints, and requests, ensuring maximum customer satisfaction at all times. 2. Resolve complex issues and provide effective, efficient solutions to customers. 3. Collaborate with other departments to ensure a seamless, uninterrupted customer experience. 4. Promote a culture of excellence in customer service and act as a brand ambassador. **WE OFFER:** 1. Excellent base salary: $11,000 per month. 2. Productivity bonus: $9,000 per month. 3. Social security coverage. 4. INFONAVIT housing loan. 5. Year-end bonus (13th-month pay). 6. Vacation premium. 7. Life insurance. 8. Internet service discount for employees. 9. Job stability. 10. Office-based work. We look forward to your application!