The General Supervisor of Restaurant Oaxateco is responsible for overseeing and coordinating all activities related to the restaurant's daily operations. This position ensures that the restaurant operates efficiently and effectively, meeting quality standards, customer service expectations, and food safety regulations. The supervisor works closely with the restaurant team to guarantee an exceptional customer experience. **Main Responsibilities:** * **Operational Supervision:** * Oversee the restaurant’s daily operations, ensuring efficiency and service quality. * Coordinate and manage staff, including task assignments and scheduling. * Resolve operational and customer service issues quickly and effectively. * **Staff Management:** * Train and develop staff in customer service techniques, operational procedures, and safety standards. * Evaluate staff performance and provide continuous feedback. * Foster a positive and motivating work environment. * **Quality and Safety Control:** * Ensure quality standards are met in food preparation and presentation. * Guarantee compliance with food safety and hygiene regulations. * Conduct regular inspections to identify and correct potential issues. * **Customer Service:** * Maintain high levels of customer satisfaction by addressing customer needs and resolving complaints professionally. * Monitor and continuously improve the customer experience. * **Administrative Management:** * Manage inventory and place supply orders as needed. * Supervise cash handling and daily financial transactions. * Prepare operational and financial reports for management. **Job Requirements:** * **Education and Experience:** * Bachelor's degree in Business Administration, Hospitality, or related field (preferable). * Minimum of 2 years of supervisory experience in the restaurant industry. * Being from Oaxaca or having lived in Oaxaca **(PREFERRED)** * **Skills:** * Excellent leadership and team management skills. * Exceptional customer service and problem-solving abilities. * Knowledge of food safety standards and health regulations. * Strong organizational skills and ability to handle multiple tasks simultaneously. * Ability to work flexible hours, including weekends and holidays. **Competencies:** * Leadership and ability to motivate teams. * Excellent verbal and written communication skills. * Results-oriented with strong attention to detail. * Proactive with the ability to make decisions under pressure. * Ability to adapt to rapid changes in the work environment. **Benefits:** * Competitive salary and additional benefits. * Opportunities for professional development and growth. * Dynamic and collaborative work environment. Employment type: Full-time Salary: Up to $18,000.00 per month Additional compensation: * Productivity bonus Work schedule: * 10-hour shift Relocation required: * ZIP Code 45136, ZIP Code: Able to commute to work without issues Workplace type: On-site job Employment type: Full-time Salary: $14,000.00 - $18,000.00 per month Application question(s): * Are you familiar with Oaxacan cuisine? Education: * Completed Bachelor's degree (Desirable) Experience: * Restaurant supervisor: 3 years (Desirable) Workplace type: On-site job