Customer Service Executive

Description

Job Summary: CALUX, a Mexican lighting company, is seeking a Customer Service Executive to provide initial and follow-up customer support via phone, email, or mobile. Key Highlights: 1. Customer support via multiple channels (phone, email, WhatsApp). 2. Purchase order management and order tracking. 3. Warranty tracking and issuance of credit notes. **Job Description** CALUX is a 100% Mexican company engaged in the marketing of lighting products, with presence across the entire Mexican Republic, and is looking for your talent as a **Customer Service Executive**. Explore our website: https://calux.com.mx/ **Job Objective:** Responsible for initial and follow-up customer support via phone, email, or mobile, addressing customer requests and inquiries and providing accurate and timely information, while collecting post-sales feedback. **REQUIREMENTS** · Completed high school diploma, or incomplete bachelor’s degree in communications, administration, or related fields. · 1–2 years of experience in customer service and sales via multiple channels including phone, email, and WhatsApp. · Knowledge and experience: handling complaints and inquiries, Excel, and SAP Business One (preferred). **JOB RESPONSIBILITIES:** · Receive purchase orders via email. · Enter purchase orders into the system. · Inform customers about items unavailable in inventory and estimated arrival times. · Notify customers of any price discrepancies in their purchase orders. · Forward generated orders in the system to the warehouse department for fulfillment. · Request invoices for fully fulfilled orders. · Inform customers of the status of their orders. · Track inventory availability, delivery timelines, and pricing via email, phone, or mobile. · Notify customers of outstanding balances and refer them to the Credit & Collections department. · Notify customers if their purchase order exceeds the credit limit and refer them to the Credit & Collections department. · Report canceled orders or deleted line items to the Warehouse and Logistics Coordinator so that the system records are updated and fulfilled items are returned to their designated warehouse locations. · Track Exhibition Forms according to the schedule assigned by the Sales Department. · Track warranty requests from receipt through process completion. · Issue credit notes. **WE OFFER:** Base salary: $12,000\.00 12% food vouchers: $1,440\.00 MXN Variable component: Monthly bonuses based on performance indicators. Biweekly payment Statutory benefits Working hours: Monday–Thursday, 9:00 AM–6:30 PM; Friday, 9:00 AM–3:00 PM Address: Pról. Melchor Ocampo No. 55, Col. San Juan Ocotán, Zapopan, Jalisco, C.P. 45019, adjacent to PEMEX. Salary: $12,000\.00 \- $15,440\.00 per month Benefits: * Employee discount * Company parking * Food vouchers Workplace: On-site employment