**Capital Empresarial Horizonte, a Mexican company specialized in Human Resources and Information Technologies, is seeking:** Call Center Support Agent **To work in Guadalajara** **On-site schedule** **Profile** * Candidates with any experience interested in working in a contact center (receiving calls from our client to handle internal support requests) * **Bilingual: advanced level of English** * Minimum of 1 year of experience in a similar position * Minimum **education level**: completed high school with official certificate * Work location: Colonia Las Águilas, Zapopan, Jalisco * Schedule: 8 hours per day (plus 1 additional hour for lunch) * Must have **availability for shift rotation to cover 24x7 service window** * **Main responsibilities:** * Handle incoming calls from internal customers, providing basic support for internal service issues * This is a call center (only incoming calls; agents do not make outgoing calls) * Training will be provided and paid * Preference will be given to candidates with experience in IT-related roles or companies **We offer:** * 100% payroll employment * Salary up to $21,000 * Statutory and superior benefits (family health insurance, life insurance of 1 million, grocery vouchers, 30 days of Christmas bonus, profit sharing)