Customer Support (Help Desk)

Description

Job Summary: GrainChain is seeking a Customer Support L2 professional to provide assistance, remote support, and problem resolution for users, with a focus on service excellence and analytical capability. Key Highlights: 1. Bridge the digital divide in the agricultural industry with innovative technology. 2. L2 support for technological solutions and user training. 3. We promote an inclusive culture and equity within the team. We are looking for new talent! **GrainChain** is a technology company dedicated to bridging the digital divide in the agricultural industry. Our platforms facilitate fast, secure, and straightforward transactions for our users. We are seeking a **Customer Support** professional responsible for providing customer assistance at **L2 level**, with interest in guiding users and supporting resolution of issues that may arise while using our platforms. We seek someone service-oriented, analytically capable, and enthusiastic about resolving incidents clearly and efficiently. Apply today and be part of the technological transformation with **GrainChain**! **Responsibilities:** * Provide assistance to users experiencing failures or problems while using our systems. * Deliver remote assistance through various channels including: email, computer, chat, mobile application, or phone. * Assist in identifying user-reported failures and provide solutions. * SQL installations. * Conduct remote user training. **Requirements:** * Basic programming knowledge. * 2 years of experience in software support. * In-depth knowledge of SQL (installation, queries, backups, restorations). * Operating systems: Windows, Linux, iOS, and Android. * Experience creating flowcharts. * Basic networking knowledge. * Intermediate-to-advanced English. * Portuguese (desirable) **Personal Skills:** * Strong verbal communication skills. * Analytical. * Observant. * Problem-solving. * Frustration tolerance. * Teamwork. * Service-oriented attitude. Country: Mexico Recruitment email: reclutamiento@grainchain.io At GrainChain, we work to foster an inclusive culture. We are a company committed to seeking and promoting equity. We value all individuals equally, regardless of age, gender, sexual orientation, religion, disability, ethnicity, etc., enriching ourselves through all forms of diversity. All our recruitment efforts and processes are grounded in this principle. **Join our team!**