Technical Support - Gran Plaza/Enhanced Benefits

Description

Job Summary: We are seeking a Technical Support professional to provide first- and second-level support to Apple users, delivering personalized service, service follow-up, and adherence to performance metrics. Key Highlights: 1. Professional growth and continuous training 2. Apple Certified Macintosh Technician certification 3. Direct contract with the company MacStore. We are a leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. The position: Technical Support, with the following responsibilities: Provide first- and second-level technical support to Apple users. Deliver personalized customer service. Track completed services. Recommend additional services and promotions. Meet performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (on-site) Statutory and Enhanced Benefits: · 100% IMSS contribution. Apple Certified Macintosh Technician certification Direct contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months. Life insurance and funeral expense assistance. Uniforms. Professional growth. Continuous training. Additional Benefits after 3 months (on-site): · Savings fund. Discounts on prestigious brands. Christmas bonus. Requirements: · Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Time availability. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly day off).-Requirements- Minimum education: Upper secondary education - General High School years of experience Knowledge: Sales Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist