Job Objective: Design, coordinate, and supervise the hospitality and customer experience strategy within the dealership, ensuring high standards of service, image, attention, and satisfaction, aligned with the brand and group philosophy. Key Responsibilities: * Supervise reception, hospitality, and customer service areas. * Ensure compliance with image, order, and service standards. * Design strategies to improve customer experience (Customer Experience). * Monitor satisfaction metrics. * Address and follow up on customer complaints or special situations. * Present performance reports and improvement plans. Requirements: * Education: Bachelor's degree in Business Administration, Marketing, Public Relations, or related field. * Minimum 1 year of experience in hospitality, customer service, or customer experience, preferably in the automotive or retail industry. * Experience leading teams. * Strategic mindset and results orientation. * Excellent appearance, communication, and interpersonal skills. * Proficiency in handling satisfaction metrics and measurement tools. We Offer: * Statutory benefits (IMSS, INFONAVIT, AFORE). * Savings fund. * Preferential rate for Major Medical Expense Insurance. * Exclusive discounts on medical insurance with Platinum membership. * Agreements and benefits for employees. * Job stability and growth opportunities. * Excellent work environment.
Juan García
Indeed · HR
Juan García
Indeed · HR
