**Job Description:** The Contact Center Agent is responsible for streamlining responses and ensuring customer satisfaction for those contacting through the platform's chat, as well as resolving customer questions and complaints. **Responsibilities:** * Utilize chat bots and other automation tools to respond to inquiries and resolve customer issues efficiently and accurately. * Maintain a professional and friendly tone in all customer interactions, ensuring a positive and satisfactory experience. * Actively listen to customer concerns and needs, proactively and effectively identifying and resolving issues. * Collaborate with other internal teams to resolve complex problems or escalate issues as necessary. * Follow established procedures and protocols to ensure accuracy and consistency in problem resolution and customer service. **Requirements:** * Previous experience in customer service, preferably in a contact center or online customer service environment. * Exceptional verbal and written communication skills. * Ability to work independently and as part of a team, demonstrating initiative and problem-solving capabilities. * Strong organizational and time management skills. * Basic knowledge of fundamental internet navigation skills. * Preference for an interest in sports and/or sports betting (not essential). **Benefits:** * Opportunities for growth and professional development. * Collaborative and dynamic work environment. * Competitive benefits and compensation. Join our team and help deliver an exceptional customer experience while developing your skills and advancing your career! Job type: Full-time Salary: $10,000.00 - $12,000.00 per month Education: * High school diploma (Desirable) Work Location: On-site Expected Start Date: 04/23/2024