Systems Analyst and IT Support Specialist

Description

Job Summary: We are seeking a Systems Analyst and IT Support Specialist to ensure the continuous operation of our technology infrastructure and provide user support by resolving issues and improving processes. Key Highlights: 1. Practical, solution-oriented, and service-focused approach to technological issues 2. Active participation in process improvement and digitalization projects 3. Opportunity for professional growth and development within a stable environment At **BORO**, a company dedicated to the manufacturing and distribution of hoses, we seek a **Systems Analyst and IT Support Specialist** to ensure the continuous operation of our technology infrastructure and deliver technical support to organizational users. We are looking for a person with a **practical, solution-oriented, and service-focused mindset**, who enjoys solving technological problems and enhancing processes through the use of tools and systems. **Job Objective** Ensure the proper functioning of the company's systems, equipment, and technology infrastructure by providing technical support to users, managing information systems, and participating in process improvement and digitalization projects. **Key Responsibilities** * Provide technical support to users regarding hardware, software, and systems * Install and configure computers, printers, and peripherals * Administer networks, servers, and technology services * Ensure the operation of information systems (ERP, email, network) * Perform preventive and corrective maintenance on equipment * Manage data backups and verify their integrity * Document technology configurations and processes * Track IT equipment and asset inventory * Identify technological risks or vulnerabilities * Participate in technology improvement and process automation projects **Requirements** **Education** Bachelor’s degree or Engineering in Systems, Computer Science, or related field **Experience** 3–5 years in technical support or IT infrastructure roles **Technical Knowledge** * LAN/WAN networks * User and device administration * ERP or administrative systems * Technical fault diagnosis and resolution * Data backup and security * Database management or basic SQL (desirable) * Documentation of technology processes **Key Competencies** * Strong sense of urgency * Problem-solving ability * Service-oriented attitude * Organization and documentation skills * Effective communication * Initiative and continuous improvement **We Offer** * Monthly salary: **$20,000 – $24,000 gross** * Enhanced benefits (grocery vouchers, 30-day year-end bonus, Savings Fund, Savings Box). * Job stability * Opportunity for professional growth and development; job stability * Participation in technology improvement projects **Location** **100% in-person work, Monday to Friday.** **At BORO, we seek individuals who want to grow, continuously improve, and deliver real value to the organization.** If you enjoy solving technological problems, supporting users, and contributing to improvement projects, **we want to meet you.** Employment type: Full-time Salary: $20,000.00 – $24,000.00 per month Benefits: * Savings Box * Option for indefinite-term contract * Grocery vouchers Education: * Completed Bachelor’s degree (Mandatory) Experience: * In a similar position: 5 years (Mandatory) Workplace: On-site employment