We are **Euromundo**, Mexico’s largest tour operator. We offer the largest number of air seats and domestic and international tourist destinations. You are invited to join our team as a: **Reservation Agent.** **BENEFITS:** * Base salary (100% paid via payroll) * Statutory benefits * Ongoing training * Job stability * Indefinite-term employment contract **REQUIREMENTS:** * Basic knowledge of hotel locations, archaeological sites, etc. * Microsoft Office suite * Cash closing, POS systems * CRM system experience * Sales and customer service skills * Knowledge or experience with **AI** (Artificial Intelligence) **RESPONSIBILITIES:** * Manage customer reservations through various channels (email, WhatsApp, phone) * Process cancellations, modifications, and refund requests in accordance with established policies and procedures * Coordinate bookings for activities and tours with external providers * Prepare daily sales reports for tours and hotel-based activities * Prepare customized quotations, confirm reservations, and enter relevant data into the system BY JOINING OUR TEAM: **YOUR PASSION IS OUR BEST JOURNEY.** Employment type: Full-time Salary: $12,000.00 – $13,000.00 per month Benefits: * Employee discount * Gym discount * Option for indefinite-term contract * Free uniforms Application question(s): * Have you worked with a CRM? Which one? * Do you have knowledge of tourism geography? * How many years of sales experience do you have in the tourism sector? Work location: On-site