**Join our team as Call Center Manager – Collections** **Barranca del Muerto Area** **Job Objective** Ensure efficient recovery of overdue accounts through comprehensive collection strategies, effective team supervision, and strict compliance with applicable regulations. **Key Responsibilities** * Design preventive, early-stage, late-stage, and judicial collection strategies. * Monitor key indicators and delinquency trends to support decision-making. * Define recovery strategies for overdue and written-off accounts. * Supervise and evaluate the performance of external collection agencies. * Oversee the daily execution of the internal collections team. * Supervise the quality of customer communications. * Monitor payment promises and ensure their fulfillment. * Resolve special or escalated cases. * Analyze portfolio segmented by risk, product, and account age. * Identify patterns of non-compliance and risk factors. * Prepare executive reports for senior management. * Evaluate the effectiveness of implemented strategies. **Key Performance Indicators (KPIs)** * Portfolio recovery rate. * Percentage of fulfilled payment promises. * Recovery of written-off accounts. * Collection effectiveness by channel (telephone, field, agency). **Academic Requirements** * Completed high school diploma or bachelor’s degree in Administration, Finance, Economics, or related field. **Experience** * Minimum 2 years in banking, financial, or fintech collections. * Minimum 3 years in leadership roles with direct reports. **Technical Knowledge** * CONDUSEF regulations. * Judicial collection procedures. * CRM and collection management tool proficiency. * Regulations applicable to collection activities. **Skills** * Strategic, results-oriented leadership. * Analytical and critical thinking. * Frustration tolerance. * Integrity and adherence to regulations. * Strategic focus and results orientation. **Position Conditions** * Level: Management. * Administrative working hours. * Work modality: On-site. * Salary: $17,000.00 MXN. * Uncapped commissions (ranging from $3,000.00 to $10,000.00 MXN monthly). * Statutory benefits. * Enhanced benefits. Employment type: Full-time, indefinite-term contract. Salary: $16,000.00 – $17,000.00 MXN per month. Benefits: * Salary increases. * Complimentary beverages. * Employee discounts. * Option for indefinite-term contract. * Company-provided mobile phone. Work location: On-site employment