Would you like to join the leading automotive insurance company? We’re looking for talent! BILINGUAL CALL CENTER SALES EXECUTIVE / CUAJIMALPA Quálitas insures vehicles, protects people. RESPONSIBILITIES: Provide bilingual (English and Spanish) customer service, follow-up, and responses to inquiries received through various contact channels—originating from prospects, external/internal customers, and area supervisors—while complying with applicable legal and operational requirements governing the automotive insurance policy sales process, thereby ensuring achievement of Call Center department goals and full customer satisfaction. **KEY RESPONSIBILITIES:** Respond promptly and efficiently to inquiries received in English or Spanish via any departmental contact channel, providing appropriate follow-up in strict compliance with legal and operational requirements governing the automotive insurance sales process. Make outbound calls using the designated script and commercial terms corresponding to the assigned campaign or special business initiative—contacting clients from assigned databases, email lists, or leads—in either English or Spanish to promote and offer company services. Timely and accurately manage follow-ups on appointments rescheduled by customers, generating sales to meet targets and objectives established by management and/or metropolitan leadership—conducting such follow-up calls in either English or Spanish. Accurately enter complete and correct data into the policy issuance process within SISE and/or Salesforce, ensuring client information is properly recorded for identification and subsequent administrative handling—including collections and policy renewals. **Requirements:** Completed high school diploma One year of experience in telephone sales Strong verbal communication skills Negotiation skills **We Offer:** **Base salary: MXN $14,500 per month (gross) + sales commissions** **Statutory and above-statutory benefits (30-day year-end bonus, Social Security, IMSS, PTU, gym partnerships, academic scholarships, internal university, among others)** **100% formal payroll registration** **Direct employment with the company** **Psychological support for employees** **Career development plan** Work schedule: Monday–Friday, 8:30 AM–6:30 PM; Saturday, 9:00 AM–2:00 PM Work location: Cuajimalpa (near Puente del Yaqui) Position type: Full-time Salary: MXN $14,500.00 – $22,000.00 per month Benefits: * Salary increases * Savings fund * Gym membership discount * Company parking * Option for indefinite-term contract * Medical expense insurance * Major medical expense insurance * Life insurance Application question(s): * Do you have experience in call center sales? Workplace: On-site employment