*This job posting comes from the Talenteca.com job board* ### **Job opening for company SILCA CONSULTORES at Arcos De Belén 30 \- Cuauhtémoc, Ciudad de México** SILCA, a company with thirteen years of experience dedicated to personnel recruitment and selection services, in collaboration with an associated brand, is looking for CUSTOMER SERVICE representatives. WE OFFER: * Salary of $8\.500\.00\. * Bonus: Approx. $2,500\.00 monthly. * Job stability. * Statutory benefits from day one. REQUIREMENTS: * High school education level. * Proficiency with Office suite software. * Good writing and spelling skills. * 1 year of experience. * Experience handling switchboards or fixed telephone lines. * WhatsApp Business. RESPONSIBILITIES: * Update and maintain internal databases. * Respond promptly and accurately to customer inquiries. * Follow up via phone, email, or chat. * Identify customer needs. * Monitor complaints and suggestions. * Provide customers with information about new promotions. * Prepare reports on departmental requirements. * Contact potential customers for sales opportunities. WORK SCHEDULE: * Monday to Friday from 09:00 a.m. to 06:00 p.m. WORK LOCATION: * Av Arcos de Belén 23, Colonia Centro, Centro, Cuauhtémoc, 06000 Ciudad de México, CDMX **Desired education level:** Upper Secondary **Desired experience level:** Intermediate Level **Departmental function:** Commercial / Sales **Industry:** Retail Trade / Retail **Skills:** * Phone calls * Client portfolio management * Reporting * Customer service * Strong communication skills *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69275bc35c00003b006ffb0f\&source\=indeed*