Customer service City: DISTRICT FEDERAL Publication date: Dec 1, 2025 Schedule: Monday to Friday from 9:00 to 18:00, Saturday from 9:00 to Description: **About the job** **About the company** At **Estafeta**, the passion for connecting people and businesses is what drives us. With over 40 years as a logistics leader in Mexico, we value talent, diversity, and inclusion as pillars of our success. Join us and Estafeta it! **Location** Azcapotzalco, CDMX. **Position objective** * Provide specialized service to our individual and business customers, informing and resolving questions about their shipments from label generation to final delivery. **Requirements** * Minimum required education: High school or technical degree completed. * Minimum 6 months of experience in customer service-related roles, complaint resolution is essential. * Basic proficiency in Microsoft Outlook, Excel, and Teams. * Advanced skills in incident resolution and proactive follow-up. * Desired experience with reconciliation, label creation, and tracking numbers. * Problem-solving skills and ability to deliver excellent customer service. **Job functions or activities** * Locate labels and service orders online, providing status updates to customers. * Contact customers to validate or complete shipping information, ensuring deliveries according to contract terms. * Handle incidents (such as lost items or damages) and generate daily reports. * Coordinate with internal operational departments to meet customer requirements. * Provide support on electronic invoicing and simple import matters. **What we offer you** * Premiums above legal requirements. * Life insurance. * Grocery vouchers with an additional 10%. * Monthly performance bonus. **Why join Estafeta?** At Estafeta, you don't just work—you develop and grow within a dynamic team that values your talents. We believe in diversity and inclusion; this **position is open to candidates with disabilities. If you require any reasonable accommodation, please let us know.**