VIEBER, a leading and stable water bottling company in the market, is looking for you to join our workforce as: Customer Service Supervisor Key Responsibilities · Coordinate and supervise the customer service team. · Ensure compliance with quality standards in service delivery. · Analyze performance indicators (KPIs) and generate results reports. · Resolve incidents and manage complaints or special requests. · Propose improvements to customer service processes and experience. · Collaborate with other internal departments to ensure timely and effective solutions. Requirements · Minimum 2 years of prior experience as a supervisor in a call center environment. · Proficiency in Excel and reporting software. · Leadership and teamwork skills. · Ability to resolve conflicts and manage difficult situations. · Results-oriented mindset and ability to work under pressure. · Excellent communication skills and ability to motivate teams. · Minimum 2 years of prior experience as a supervisor in a call center environment. · Proficiency in Excel and reporting software. · Leadership and teamwork skills. · Ability to resolve conflicts and manage difficult situations. · Results-oriented mindset and ability to work under pressure. · Excellent communication skills and ability to motivate teams. Team Development * Evaluate and validate team members. * Monitor individual performance, recognize achievements, and correct deviations. Reports and KPIs * Submit daily and monthly reports to the Operations Manager. · Monitor and analyze key performance indicators: · Sales volume vs. sales quota · New customer acquisition vs. acquisition quota · Effectiveness %: Customers who purchased / Customers visited · Productivity: Gallons sold / Customers who purchased Employment Type: Full-time, indefinite term Salary: Starting at $16,000.00 per month Benefits: * Savings fund * Option for an indefinite-term contract Work Location: On-site employment