About Tasman Tasman designs, builds, and operates boutique hotels and residences. Our mission is to create spaces where owners and guests forge deep connections with their destination and take away memorable experiences. We are passionate, innovative, and constantly evolving. With us, traditional hospitality receives an agile, technology-driven renewal. What You’ll Do Operational Management * Supervise daily property operations, ensuring seamless coordination among Front Office, Housekeeping, Maintenance, and Guest Services. * Maintain the highest standards of efficiency, cleanliness, and guest satisfaction characteristic of a luxury boutique property. * Implement and monitor operational procedures, preventive maintenance programs, and quality standards in collaboration with departmental leaders. * Ensure profitable operations without compromising personalized service or attention to detail. * Support the team through hands-on leadership, continuous training, and process improvement to elevate both guest experience and operational performance. Guest Experience * Guarantee exceptional service throughout the guest’s entire stay. * Respond promptly and effectively to requests or concerns, maintaining a calm, solution-oriented approach. * Oversee all guest journey touchpoints to ensure excellence and consistency. * Analyze feedback to identify trends and develop strategies for continuous improvement in service, amenities, and overall experience. Leadership and Team Development * Recruit, train, mentor, and supervise a multidisciplinary team, upholding high service standards. * Manage schedules, attendance, and payroll to ensure smooth daily operations and fair workload distribution. * Conduct periodic performance reviews, provide constructive feedback, and support team members’ professional growth. * Lead by example, reinforcing service excellence and meticulous attention to detail in every guest interaction. Financial Management * Oversee budgets, forecasts, and cost control to ensure the property operates in alignment with corporate objectives. * Monitor expenses, identify cost-saving opportunities, and implement improvements without compromising service quality. * Ensure alignment with leadership and property owners through accurate reporting and financial transparency. Vendor and Inventory Management * Negotiate and coordinate with vendors, contractors, and third-party providers. * Supervise inventory levels and maintain optimal stock. * Establish procurement standards reflecting the property’s quality and sustainability goals. Marketing and Branding * Collaborate with marketing and sales teams to drive occupancy, promotional campaigns, and brand initiatives. * Support the creation of guest experiences, local partnerships, and initiatives that strengthen the hotel’s positioning. * Stay current on industry trends and competitive benchmarking. What We’re Looking For * Bachelor’s degree in Hospitality Management, Business Administration, or a related field. * Proven experience in hospitality, including at least 3 years in a managerial role. * Leadership skills and ability to motivate teams. * Excellent communication and interpersonal skills. * Ability to multitask, prioritize effectively, and manage time efficiently. * Familiarity with reservation systems and PMS platforms such as Opera, Guesty, or Cloudbeds. * Analytical skills and data-driven decision-making capabilities. * Deep commitment to personalized service and guest satisfaction. * Collaborative mindset and openness to innovation. * Advanced conversational English. * Ability to work under pressure and manage multiple projects with tight deadlines. * Experience in startup-style environments—or genuine interest in them. * Comprehensive knowledge of Front Office, Housekeeping, Maintenance, and F&B. * Proven track record leading and developing high-performing teams. * Creative thinking and results orientation. * Strong sense of responsibility and impeccable follow-through. * Ability to build diverse, inclusive teams with a focus on coaching and feedback. * Experience maximizing profitability while maintaining brand and service standards. Technical Skills * Proficiency with PMS platforms (e.g., Guesty, Cloudbeds, Opera, Hostfully, or similar). * Experience using CRM platforms and tools to understand guest behavior. * Familiarity with Channel Managers and distribution channel management (e.g., Airbnb, Booking.com, Expedia, VRBO). Plus * Knowledge of RMS for rate and occupancy optimization. * Proficiency with analytics tools such as Excel, Data Studio, Tableau, or Google Analytics. * Experience with market intelligence platforms like STR, RateGain, or OTA Insight. * Established network within the hospitality industry. * Passion for innovation and designing memorable guest experiences. Employment Type: Full-time Salary: $22,000.00 – $24,000.00 per month Benefits: * Complimentary beverages * Employee discount * Flexible working hours * Life insurance * Complimentary uniforms Work Location: On-site