**Company Description:** At Maxi, we are Latinos serving Latinos. Our staff shares the same background as our customers; we know and understand their needs firsthand, and we know that helping their families is a top priority. For this reason—and many others—Maxi’s goal is to ensure our customers never feel alone, guaranteeing their money reaches its destination safely and promptly to bring happiness to their families. For convenient money transfers, our customers can choose to send money in person at one of our agent locations or by phone directly with our customer service team. **Job Mission:** Deliver exceptional service by handling customer inquiries and managing checks, resolving issues, and ensuring quality and satisfaction. **Job Responsibilities:** **Customer/Agent Interaction:** * Answer incoming calls and provide outstanding customer service. * Handle an average of 40 calls per day, maintaining a professional and friendly tone. * Respond accurately and professionally to inquiries and questions via phone or email. **Transaction and Verification Management:** * Clarify reasons for bank or internal check rejections. * Request check cancellations. * Manage release of checks held in retention filters. * Send confirmation letters for rejected checks. * Perform adjustments for incorrectly captured check amounts (post-processing adjustments). * Support agents in processing special checks (e.g., those over $10,000) or checks issued to businesses by responding to emails and calls to guide them through the process. **Information Management and Reporting:** * Record customer complaints, suggestions, and commonly reported issues. * Submit reports related to check operations. * Request additions to the “deny list” as needed. **Product Optimization:** * Gather internal and external feedback to identify areas for improvement in processes and product. * Propose adjustments to enhance customer experience and optimize operations. **Requirements:** Experience in check processing Customer service experience Call center experience Conflict resolution experience Flexible working hours **Offer Conditions:** **Net Monthly Salary:** 13200 **Benefits:** $13,200 gross monthly salary Paid training Monthly bonus based on English proficiency level (1,000 to 3,100) 100% remote work Minor and major medical expense insurance, plus life insurance Monthly food vouchers (6% of salary) 30-day year-end bonus (aguinaldo) 100% vacation premium $1,000 Home Office incentive bonus Scholarships Open English scholarship Training courses Statutory vacation days Visa and passport fee reimbursement Discount coupons Payroll loans Opportunities for advancement to other departments