You will be responsible for coordinating and supervising all visitor service-related operations within the water park, ensuring warm, efficient, and safe service. You will lead the Guest Service staff, manage visitor flow, and maintain operational area organization. Additionally, you will address and resolve complaints or special situations through assertive communication and negotiation techniques, guaranteeing a positive experience for every guest. You will closely collaborate with other departments—including security, lifeguards, and maintenance—to ensure the park operates smoothly, while monitoring compliance with safety protocols and providing basic first aid when necessary. You will also serve both domestic and international visitors, consistently projecting a professional image aligned with the park’s standards. Requirements: * Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field. * Prior experience in water parks preferred. * Advanced English proficiency. * Leadership and personnel management skills. * Complaint handling, negotiation, and conflict resolution abilities. * Proficiency in assertive communication. * Professional appearance. * Basic knowledge of first aid or aquatic safety. * Operational organization and control.