Do you have advanced English proficiency and customer service experience? We’re looking for you! Join us as a **Bilingual Phone Support Representative (Customer Care)** in a professional environment offering job stability and growth opportunities. **Location:** Guadalajara area (On-site) **Position Type:** Full-time **Salary:** $12,000 to $17,000 MXN monthly **English Level:** Advanced (***The interview will be completely in English***) **Job Responsibilities** * Handling calls in English and Spanish. * Providing clear, empathetic, and professional phone support. * Accurately documenting interactions and following established procedures. * Collaborating with team members to maintain high service standards. * Performing efficiently under pressure. **Ideal Candidate Profile** * Effective communication and strong interpersonal skills. * Customer orientation, patience, and respect. * Organizational skills and adherence to procedures. * Quick learning ability and advanced reading comprehension. * Prior work experience in U.S.-based environments (preferred). **Requirements** * Minimum 1 year of experience in a call center or bilingual service role. * CRM system experience (preferred). * Excellent computer skills. * Administrative or operational experience is a plus. **Required Documents**: RFC, 2025 Tax Status Certificate, CURP, NSS, INE, Proof of Address. **Benefits** * Guaranteed base salary. * Free coffee and tea during your shift. * Discounts at nearby gyms and restaurants. * Referral bonus. If you seek job stability and professional development, this position is for you! APPLY TODAY. ***The interview will be completely in English!*** Job Type: Full-time Pay: Up to $17,000.00 per month Work Location: In person