*This job posting is from the Talenteca.com job board* ### **Job Opening from Capital Humano Superior in Cuauhtémoc, Mexico City** **Job Objective** ----------------------- Provide attention, diagnosis, and resolution of incidents, failures, and changes reported through the service desk, tracking them to resolution and ensuring accurate technical documentation. **Key Responsibilities** --------------------------------- * Incident administration and categorization in ticketing tools * Network failure diagnosis * Incident tracking and resolution * Monitoring of Cisco telephony systems (Call Manager, Unity, Expressway) * Technical documentation and knowledge base updates * Reporting and statistics * Service delivery * Participation in special projects **Requirements** -------------- * Degree in Systems Engineering, Communications, or related field * Technical English (reading/writing) * Intermediate networking knowledge * Experience with Cisco Call Manager, Unity, or Expressway * Willingness to travel * Availability for night shifts and weekends * Valid driver’s license * Excellent customer service attitude **Desirable (not mandatory)** ------------------------------- * CCNA * ITIL * Spoken English **Experience** --------------- * Recent graduates or up to 1 year in IT support or 12 years in Windows administration, Cisco networking, or Cisco telephony **Work Schedule** ----------- * Monday to Friday, 9:00 AM to 7:00 PM * Night shifts and weekends as required **Work Location** ------------------- Cuauhtémoc neighborhood, Mexico City **Preferred Education Level:** Bachelor’s degree — completed **Preferred Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Wireless **Skills:** * Junior NOC Support Engineer * Cisco * English *This job posting is from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69376e8b5a00003d008e5d0d&source=indeed*