Industrial and Health Chemistry is looking to integrate you into our great family We are looking for a CUSTOMER SERVICE COORDINATOR Gender: Indistinct Experience: 1 to 3 years in customer service, administrative areas or related fields, as well as personnel management. Required: Aspel SAE system Education: Completed high school Responsibilities: * Supervise and develop staff under their charge. * Develop procedures for continuous improvement of the department. * Improve service experience by creating satisfied customers. * Handle and follow up on complaints until resolution. * Control resources to achieve qualitative and quantitative objectives. * Maintain an organized workflow based on priorities. * Maintain order and unity within their work team. * Follow up on customer requests, providing information and resolving inquiries. * Optimize service turnaround times. * Control referrals and documentation. * Receive and process orders, requests, claims, credit notes, quotations, etc. * Monitor and work on performance indicators. * Deliver monthly KPIs. Job type: Full-time Salary: Starting at $13,000.00 per month Benefits: * Option for indefinite contract * Life insurance * Company phone * Grocery vouchers Education: * Completed high school (Desirable) Experience: * Customer service: 3 years (Desirable) * Aspel SAE: 1 year (Mandatory) Workplace: On-site employment