WE WANT YOU TO BE PART OF THE FAMILY! A leading company with over 10 years in the market and presence in 20 countries within the telecommunications industry. It strives for excellence and quality in its products and services. We know our human talent is key to achieving our goals; therefore, we seek entrepreneurial individuals with clear objectives and a winning mindset. Do you enjoy challenges? We are looking for people like you... NOC Manager Requirements: Education: Bachelor’s degree in Computer Science or related field English: Capable of writing reports, understanding, and communicating verbally. Experience: 3 years of experience in monitoring and support areas 3 years of experience managing personnel, delivering KPIs, and tracking issues 3 years or more supervising technical areas * Knowledge of monitoring systems (e.g., Whats Up Gold), SNMP/WMI * Networking / VoIP knowledge * Windows Server administration (2008–2019) * Basic SQL Server 2016 administration * Basic networking and Cisco equipment administration and knowledge * Infrastructure and database monitoring tools * Virtual environment administration (VMware versions 4–7) * Working according to ITIL best practices * Ticketing system management * Knowledge base management * Change control process management Competencies: Proactive, solution-oriented, ability to work under pressure, management skills. Work location: Cuauhtémoc Borough Work schedule: Monday to Saturday, full-time. 7×24 availability, including availability for critical incidents. Responsibilities: * Review infrastructure performance indicators. * Respond to and track alerts identified through monitoring. * Update monitoring tools and inventory records. * Document problems and applied workarounds for future incidents. * Execute operational procedures inherent to the area and related departments (including nighttime procedures). * Conduct testing in production and high-availability environments. * Personnel management. * Review and manage change control processes. We are an inclusive company committed to equal opportunity; thus, our selection process is based solely on candidates’ competencies, skills, and experience—without discrimination based on race, gender, age, religion, sexual orientation, nationality, etc.