Position Objective Ensure the achievement of operational, sales, and collections goals to optimize revenue recovery, guarantee service quality, improve customer experience, and strengthen operational efficiency within the district. Main Responsibilities Personally evaluate collections and service KPIs to make informed decisions and align actions with central strategy. Design and execute specific plans for first-bill non-payment cases, priority portfolios, and areas with irregular performance. Identify patterns in customers with multiple monthly failures, lead causal analysis, and ensure permanent solutions in coordination with operations. Design and implement training, feedback, and development strategies for staff, ensuring continuous talent improvement. Candidate Profile Experience as a Customer Service Supervisor or Manager\*Experience as a Collections Supervisor or Manager\*Office Suite proficiency\*CRM Value Proposition **Statutory Benefits:** Vacation starting at 12 days per year, annual vacation bonus of 25%, year-end bonus of 15 days per year which increases based on tenure.\* Funeral expense insurance.\* Life insurance.\* Savings fund for employees.\* Continuous learning as part of our "DNA".\* 20% discounts at Elektra and Salinas y Rocha, increasing with longer tenure.\* Payroll loan available after 2 years of employment.\* Pay advance.\* Benefits at over 500 establishments affiliated with Grupo Salinas.\* Career growth within the group.\* One set of uniforms per year.\* We are a company focused on improving the lives of millions of Mexicans. **Code:** 34CI7627U8 Id: GEN34CI7627U8