**Job Description:** We are looking for an **Operational Collection Manager** with leadership, strategic vision, and a results-driven mindset to coordinate and optimize both internal and external portfolio recovery processes. The ideal candidate must maintain effective communication with work teams, commercial departments, and clients, ensuring efficient management and excellent service experience. **Responsibilities:** * Coordinate and supervise collection department teams. * Maintain direct contact with clients for follow-up and portfolio recovery. * Conduct daily monitoring of internal and external portfolios. * Collaborate with the sales department to ensure proper credit management. * Design and propose effective recovery and retention strategies. * Prepare daily progress reports and performance indicators. * Analyze results and suggest continuous process improvements. * Retain new clients through efficient and professional service. **Requirements:** * Bachelor's degree in Business Administration, Finance, or related field. * Proven experience in collections and team management. * Proficiency in Excel (minimum 80%) for analysis and reporting. * Strong leadership, communication, and negotiation skills. **We Offer:** * Net monthly salary of **$15,000**. * **Attractive bonuses** based on goal achievement. * Job stability and growth opportunities. **Working Hours:** * Monday to Thursday: 9:00 a.m. to 7:00 p.m. * Friday: 9:00 a.m. to 6:00 p.m. * Saturday: 9:00 a.m. to 2:00 p.m. Employment type: Full-time Salary: $15,000.00 per month Benefits: * Salary increases * Sick days * Flexible hours * Option for indefinite contract * Company phone * Additional vacation days or paid leave Workplace: On-site position