**Requirements:** Completed bachelor's degree in Economic, Financial, or Administrative fields High level of knowledge, experience, and expertise in operational indicators for Inbound/Outbound, multichannel and dimensional campaigns Minimum of 3 years of experience in a call center Workforce position as area manager Expert in performing forecasting, planning, scheduling, optimization, and real-time monitoring of indicators Minimum of 3 years of experience using Workforce Management systems Compliance with policies, procedures, and legal guidelines **We Offer:** Salary based on experience, statutory benefits and above-average benefits, 100% social security contribution Work location: Iztacalco Send your updated CV to WhatsApp 55 1484 0056 Tania Bautista