*This vacancy comes from the job board Talenteca.com* ### **Vacancy for the company Soluciones Estrategicas en Recursos Humanos in Álvaro Obregón, Mexico City** For an important Mexican company with over 30 years of experience dedicated to providing assistance services and comprehensive solutions for the protection and well-being of people. They are looking for a **WFM analyst in call center.** Requirements * Completed high school * Experience in **Call Center KPIs** * Proficiency and **advanced Excel skills** (knowledge of pivot tables, formulas, and charts) **An evaluation will be conducted.** Responsibilities * **Real-time monitoring** of call center service levels * **Supervision of agent performance and productivity** through incoming/outgoing call volumes and abandonment rates. * Schedule tracking and management. * Monitor coverage and real-time adherence. * Manage staff absences and generate real-time reports. Schedule * **Night shift from 11 PM to 7 AM, Monday to Sunday** * **Two days off during the week assigned by the supervisor.** We Offer * **Gross monthly salary of $12,000** paid **biweekly** via **BANAMEX** bank * Statutory benefits * 12 vacation days * 15 days year-end bonus * 25% vacation premium * Registration with IMSS * 100% direct hiring by the company * **Two weeks of paid training.** **Work location:** A few steps from Barranca del Muerto station on Metro Line 7, at Plaza Portal San Ángel **Interviews only with prior registration.** **Desired education level:** High School **Desired experience level:** Entry Level **Departmental function:** Technology / Internet **Industry:** Call Centers / Telemarketing **Skills:** * Excel proficiency * Knowledge of KPIs *This vacancy comes from the job board Talenteca.com:* *https://www.talenteca.com/anuncio?j\_id\=68e7f6673d00002b0070e28b\&source\=indeed*