Are you a highly skilled Bilingual GDS expert ready for a role where your technical proficiency and customer service excellence are highly rewarded? arrivia is seeking a dedicated Bilingual GDS Travel Representative to join our lively, on\-site team. If you thrive on crafting complex international bookings and providing exceptional, commission\-earning service, this is your next adventure! **Wy work at** ***arrivia*****?** * We believe in rewarding our top talent. Joining us means getting more than just a job: * Competitive Pay \+ Lucrative Commissions: Enjoy a strong base salary with significant commission opportunities, directly boosting your earnings based on your performance. * Best\-in\-Class Benefits: Our comprehensive benefits package goes above and beyond standard requirements to ensure you and your family are secure. * Exclusive Travel Perks: As a representative, you gain access to exclusive, deep travel discounts and perks for your personal vacations. * Fun, Collaborative On\-Site Environment: Work in a dynamic office where we foster a harmonious, fun, and supportive culture every day. **What You'll Be Doing:** * You will leverage your advanced GDS skills to manage the full travel lifecycle for our members. * Bilingual Service Excellence: Provide world\-class sales and customer service for all bookings (air, car, hotel, resorts, and insurance) in both English and Spanish. * GDS Mastery \& Ticketing: Utilize your advanced GDS proficiency (Sabre preferred) to accurately process bookings, complex ticketing, itinerary changes, PNR management, and cancellations. * Complex Problem Solving: Confidently resolve customer escalations and difficult reservation issues received via phone and email, coordinating directly with vendors and management as needed. * Accurate Execution: Ensure every booking and communication meets our high standards for quality assurance and policy adherence. **The Expertise You Bring:** * You are a seasoned professional ready for an elevated role. * Mandatory GDS Proficiency: 1\+ years of GDS experience at an advanced, independent level is required. Sabre experience is highly preferred. * Fully Bilingual: Full English and Spanish proficiency (verbal and written) is mandatory to serve our diverse client base. * Industry Experience: Proven background in the travel industry or a high\-volume call center environment. * Skilled Negotiator: Excellent communication, interpersonal, and advanced problem\-solving/negotiation skills, especially when handling difficult situations. * Multitasking Ability: Exceptional ability to manage high volumes of calls and complex email queues simultaneously. * A Plus: Experience with travel agency Backoffice systems (Trams, Agency Manager, IAR). **Above** ***arrivia*** We are a global powerhouse (ICE, SOR Technology, WMPH Vacations) dedicated to helping people around the world travel better and experience more. We’re driven by curiosity, integrity, and a mission to win together. Ready to apply your bilingual skills and GDS expertise for superior rewards? Apply today and let the adventure begin!